shipping / returns
Delivery
Costanté jewelry is handmade to order. Please allow a 1-3 week window for your delivery. If your order is a gift and needs to be delivered by a certain time, please let Connie know ahead of time at connie@costante.co and we will do our best to accommodate.
If your package is lost or stolen, we will do what we can to assist you. However, we cannot be responsible for packages once in transit.
Returns
Although we do carry a few in stock pieces, most of our pieces are handmade to order. Please kindly keep this in mind when you make your purchases.
In stock pieces are eligible for a full cash refund within 5 days of receipt with proof of purchase. All made-to-order pieces will be subject to a 20% restocking fee or Costanté store credit. We cannot provide a refund for incorrect sizing, but will offer an exchange or store credit.
Custom designed pieces and engraved pieces are finale sale.
Costanté is not responsible for packages damaged or lost in transit. Please email connie@costante.co for questions or concerns regarding your return.
Services
Costanté offers resizing for $75-100 and polishing for $50 for our friends in the U.S. If your piece gets damaged and needs to be repaired, please send an email to connie@costante.co with details and pictures so we can assess how to fix.
Repairs and resizing can take up to 1-3 weeks.
International Orders
Costanté is not responsible for the payment of all duties or taxes imposed by the destination country. If you have any questions, please email connie@costante.co and we will do our best to resolve. Please kindly note we cannot accommodate returns, resize requests for our international friends.
Letter From Founder
First and foremost, thank you for being here.
As a person typically riddled with anxiety from what others think and drowning thoughts of self-doubt, launching Costanté has been a fucking ride of emotions. To even think that I am writing this letter as a founder blows my mind!!
To me, Costanté is more than adornment, more than fine jewelry. It’s about human connection. For our production, we choose to only work with local partners instead of outsourcing overseas to large manufacturers. For our shoots, we choose to only work with our friends and theirs. This is how we support our community that inspires us, this is how we operate with love + intention.
When I sit down with a friend or stranger during a Design Session, he/she shares with me the meaning behind their idea, and (my favorite part!) the personal story behind it. This intimacy is the heart of Costanté. In a world of constant distractions, our ability to create something for people to gift themselves and share with others, grounds us to the underlying root of human relationships.
I would not be here without my partner for everything in life (@kasperthejeweler). Without him patiently teaching me, believing in me, and holding me up when I felt like I was falling down, I would never have had the courage to create. Thank you for investing in me, baby. I love you :’)
Lastly, I would like to leave you all with this:
My mom once told me “You’re stronger than you think.” This stuck with me and is what I want to share through Costanté. My hope is every piece of Costanté serves as a reminder of your innate beauty and strength. You don’t need us to be beautiful, you already are. And in those moments you need a reminder, we are here to serve as your constant.
With love + intention,
Connie