Refund policy

To start a return, you can contact us at connie@costante.co. If your return is accepted, we’ll request you provide a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn and in its original packaging. You’ll also need the receipt or proof of purchase. 

In stock pieces are eligible for a full cash refund within 15 days of receipt with proof of purchase. All made-to-order pieces will be subject to a 20% restocking fee or full Costanté store credit. We cannot provide a refund for incorrect sizing, but will offer an exchange or store credit.

You can always contact us for any return question at connie@costante.co.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Costanté is not responsible for packages damaged or lost in transit. Please email connie@costante.co for questions or concerns regarding your return.

 

Exceptions / non-returnable items
Custom designed pieces and engraved pieces are final sale. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We cannot provide a refund for incorrect sizing, but will offer an exchange or store credit.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.